Privacy Policy

This privacy policy describes how data is collected from you when you use this course or our website, the purpose of collecting this data, how we use your data, and your rights concerning the use of your information.

Privacy Terms

By using our website, you consent to the collection and use of data as described in this Privacy Policy. Should you have any questions or concerns about the use of your information, please contact us at:

What information is shared with my employer?

We share analytical data with your employer in order to assist them in tracking the success of their reconciliation initiative. This data includes your name, email address, modules completed, date of course completion, score, and receipt of certificate. Your organization will receive this information along with overall data and metrics on the progress of the organization as a whole in meeting their reconciliation plans through this course. 

What are my rights concerning my data?

You have the right to access your data at any time. You also have the right to request that we update or erase your data before the standard storage limit at any time, and we must comply with that request.

Any requests regarding the access to, updating, or erasure of your data can be sent to

You also have the right to opt-out of any marketing email communications, while allowing us to retain your data on file. A link to opt-out of receiving marketing materials can be found in each marketing email.

Alternatively, you may contact to opt-out of receiving marketing material.

What personal information do we collect?

When you use our modules, two types of data are collected: identification data, and information automatically gathered by the Learning Management System (LMS) platform (Canadian-owned ‘Thinkific’).

The identification data is submitted by you or your organization, and consists of your name, organization, and email address.

The LMS platform automatically collects information about how you interact with our resources, including but not limited to, your progress through the course, quiz scores, survey results, discussion or forum contributions and other learner activities.

How do we use your information?

We use your identification data to build and deliver the personalized Certificate of Completion that we provide for all users who complete the training modules.

We may also use your identification data to deliver future communications regarding our learning resource (e.g. a periodical newsletter).

Information on unsubscribing to these communications can be found in the “Your Rights Concerning Your Data” section of this Privacy Policy.

Do we share your information?

We do not share or sell your data under any circumstances.

In order to provide you with your Certificate of Completion, your identification data is accessed by a third party, Accredible. Accredible ensures that your data is not shared and is stored securely.

You may refer to Accredible’s Privacy Policy for more information about their use and storage of your data:

How do we protect personal data?

We provide industry-standard physical, electronic, and procedural safeguards to protect the personal data we process and maintain. For example, we take reasonable measures to limit access to this data to authorized employees and contractors who need to know that information in order to operate, develop or improve our Services. Please be aware that, although we endeavour to provide reasonable security for data we process and maintain, no security system can prevent all potential security breaches.

  • We implement and maintain sophisticated technical measures to ensure that your personal data is recorded and processed in complete confidentiality and security.
  • We implement and maintain appropriate restrictions on access to your personal data, and monitoring of the access, use, and transfer of personal data.
  • All employees who have access to your personal data are required to enter non-disclosure or similar agreements, which impose obligations for them to comply with our data privacy and confidentiality requirements.

Other important information regarding Privacy and Data Protection.

On Industry Compliance – We are not subject to any industry-specific privacy and data protection regulations and/or standards.

On International Data Transfers – We do not transfer data across borders, or internationally. As well, we do not make data accessible to employees, affiliates or other third parties across borders, or internationally.

On Data Return and Deletion – We have the ability to return or delete data at the end of the contractual relationship or upon request of our clients.

On Privacy and Data Protection Guidance – We provide instructions regarding our privacy and data protection obligations to our employees, personnel and subcontractors performing services for our clients.

On Risk Assessment – We conduct risk assessment on privacy and data protection. We have an internal control to ensure that all our employees and subcontractors comply with appropriate privacy and data protection.

On Data Breaches – We have an internal process that identifies any breach of data as well as a process to inform our clients of the same.

On Processes and Tools – We have processes and tools in place to enable to meet our clients’ privacy and data protection obligations. We have an internal process for notifying our clients of any data subject request or government/law enforcement request for personal data.