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LMS Transition FAQs
Questions about our new digital home and online school? Click here to read our FAQs and commonly asked questions.
About the Course Portal
- Can I go back to the old course site?
- Can I still access the Bonus Library in the new portal?
- Is there a new French portal too?
- What browsers can I use to access the course?
- Can I use my phone, tablet, or iPad to access the new course portal?
- Can I access the course using the Go.Learn (Docebo) App?
- How do I access the gamification features on the new course portal?
- Can I download the course or save the slideshows?
- Can I break my learners up into separate groups? Can I organize learners by department or school?
Transition FAQs
Your Account
- Are my login credentials for the new portal the same as the old portal?
- My name is wrong on my account. How do I change it?
- How do I change the email address for my account? I have a new email address, or my email address is incorrect!
- Help! My username does not match my email address
- Why do I need to reset my password? I haven't even started the course yet!
- Can I change my language preference? How can I see the course portal site in French?
- Can I add a photo for my avatar?
- How long do I have to complete the course?
Logging In
- Where do I go to sign in to the new portal?
- I keep trying to reset my password, and it isn't working!
- How do I start the course on the new portal?
- I am trying to log in to the site and I see an Error 505 "Ouch, Something went wrong!" message on my screen instead.
- My next Module is loading with a blank screen. It says "your content is loading" then turns grey.
Progress & Certificates
For Clients
- How do I use my Power User features? How do I access progress reporting for my learners?
- Build engagement & drive completion by announcing the course to your learners
- Can I customize the welcome email for my learners?
- Can I customize my course after it's been launched? What if I notice an error, typo, or mistake?
- I'm hosting a discussion session. Do you have suggested discussion questions?
- Getting emails from our new course portal: Docebo LMS whitelisting