How can I get into (or back into) the course? Or why did I not receive my welcome email with link to start my learning?

I'm not sure if I received a welcome email with my link, or if my workplace registered me for the course.

🎓  This article is for learners. 

The most common inquiry we receive from learners is how to access their course. 

We know you’re busy and you get lots of emails  -  so let’s make this easy, and show you a way you can avoid wading through your inbox to find your course welcome email with the URL link to your unique dashboard. We’ve got you covered!

P.S. True story: an employee who fit the profile for this help article sent us this note below when looking for her course link.  (We love emails like these!)

May 2021 - Calgary, Alberta

Is there a way to commence the course today? Perhaps I've misplaced an email. That wouldn't be the first time I misplaced something.  Nor the last.  I'm still looking for my keys from 2017, 2014, 2009, 2001, 1997.  Some wallets, also.  One pair of glasses.  Maybe even some dignity.
I'm very much looking forward to your suggestions.

Sincerely, K. (name omitted)

Want to know the quickest hack to getting on with your course?

If you've been registered for a course, our learning portal will recognize you as an existing user in the database. So here's an easy trick:

Reset your password. 

By doing so, you’ll trigger the system to send you a new email to set a password, and then you can access your course.

  1. Start by heading over to This is the course portal where most learners take the course.  
    1. If you are learning in French, follow the below instructions on the page.
    2. If you try to sign in to the main portal above and the site says you are an unregistered user, your course may also be hosted on
  2. Click the ‘Sign In’ button to get started.

3. Now you’ll see the Sign In page, like the one below. Click into the 'Email' box. 

4. Your browser may suggest an account and password if you saved it last time you logged in.

If no saved information appears, click on ‘Forgot Password?’ below the 'Password' box.

5. Now, enter your organization email address (the one your organization has on file for you) like in the example below, and click ‘Submit’. 

6. Log into your email inbox and wait for an email from Reconciliation Education (

It should look like the one below (this example is in a Gmail inbox).

7. Follow the link and instructions in the email, and voilà! You’ve successfully reset your password and are ready to get back to learning. 🎉

Wondering what you missed in the original welcome email sent by the learning portal? Here’s the full text below :

Dear (Your Name Here),

Congratulations on starting your learning journey with the '4 Seasons of Reconciliation' course on Indigenous Awareness Training for the workplace.

Your account has been created.

To start learning, please follow these 3 easy steps: 

  1. Log into your account. If you are logging in for the first time, you will be prompted to create a new password.
  2. Locate your course in your dashboard.
  3. Start the course! Your progress will be tracked and you can return to where you left off at any time.

Once you have completed all 10 modules, you will receive a certificate of completion from First Nations University of Canada.

We hope you enjoy your course!


The Team at Reconciliation Education