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LMS Transition FAQs
LMS Transition FAQs
About the Course Portal
Transition FAQs
Your Account
Logging In
Progress & Certificates
For Clients
Help! I have a course problem
Logging In
Progress & Tracking
Videos & Quizzes
Certificates
After the Course
For Educators & Facilitators
Facilitating the Course
Bonus Resources
Marketing & Communications
Purchasing 4 Seasons of Reconciliation
Pre-Purchasing FAQs
Purchasing a SCORM
Setting Up Your Course
Government of New Brunswick Employees
Group Analysts
Learners
About the 4 Seasons of Reconciliation
Course FAQs
Certificates
Back to home
Knowledge Base & Live Chat
LMS Transition FAQs
LMS Transition FAQs
About the Course Portal
Transition FAQs
Your Account
Logging In
Progress & Certificates
For Clients
Help! I have a course problem
Logging In
Progress & Tracking
Videos & Quizzes
Certificates
After the Course
For Educators & Facilitators
Facilitating the Course
Bonus Resources
Marketing & Communications
Purchasing 4 Seasons of Reconciliation
Pre-Purchasing FAQs
Purchasing a SCORM
Setting Up Your Course
Government of New Brunswick Employees
Group Analysts
Learners
About the 4 Seasons of Reconciliation
Course FAQs
Certificates
LMS Transition FAQs
Questions about our new digital home and online school? Click here to read our FAQs and commonly asked questions.
About the Course Portal
Can I go back to the old course site?
Can I still access the Bonus Library in the new portal?
Is there a new French portal too?
What browsers can I use to access the course?
Can I use my phone, tablet, or iPad to access the new course portal?
Can I access the course using the Go.Learn (Docebo) App?
How do I access the gamification features on the new course portal?
Can I download the course or save the slideshows?
Can I break my learners up into separate groups? Can I organize learners by department or school?
See more
Transition FAQs
Why is there a new course portal? What was wrong with the old one?
Will my old certificate still be available?
How do I retrieve my certificate from the old course portal?
Can I add my old certificate to the new portal?
Being transition ready: how to prep to move your learners & your course
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Your Account
Are my login credentials for the new portal the same as the old portal?
My name is wrong on my account. How do I change it?
How do I change the email address for my account? I have a new email address, or my email address is incorrect!
Help! My username does not match my email address
Why do I need to reset my password? I haven't even started the course yet!
Can I change my language preference? How can I see the course portal site in French?
Can I add a photo for my avatar?
How long do I have to complete the course?
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Logging In
Where do I go to sign in to the new portal?
I keep trying to reset my password, and it isn't working!
How do I start the course on the new portal?
I am trying to log in to the site and I see an Error 505 "Ouch, Something went wrong!" message on my screen instead.
My next Module is loading with a blank screen. It says "your content is loading" then turns grey.
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Progress & Certificates
My Season 1 or Season 2 progress isn't being marked complete. I can't continue in the course!
How do I access my certificate in the new portal?
What is a 'learning plan'? Why am I registered for one?
What are badges?
For Clients
How do I use my Power User features? How do I access progress reporting for my learners?
Build engagement & drive completion by announcing the course to your learners
Can I customize the welcome email for my learners?
Can I customize my course after it's been launched? What if I notice an error, typo, or mistake?
I'm hosting a discussion session. Do you have suggested discussion questions?
Getting emails from our new course portal: Docebo LMS whitelisting
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