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Help! I have a course problem
LMS Transition FAQs
About the Course Portal
Transition FAQs
Your Account
Logging In
Progress & Certificates
For Clients
Help! I have a course problem
Logging In
Progress & Tracking
Videos & Quizzes
Certificates
After the Course
For Educators & Facilitators
Facilitating the Course
Bonus Resources
Marketing & Communications
Purchasing 4 Seasons of Reconciliation
Pre-Purchasing FAQs
Purchasing a SCORM
Setting Up Your Course
Government of New Brunswick Employees
Group Analysts
Learners
About the 4 Seasons of Reconciliation
Course FAQs
Certificates
Back to home
Knowledge Base & Live Chat
Help! I have a course problem
LMS Transition FAQs
About the Course Portal
Transition FAQs
Your Account
Logging In
Progress & Certificates
For Clients
Help! I have a course problem
Logging In
Progress & Tracking
Videos & Quizzes
Certificates
After the Course
For Educators & Facilitators
Facilitating the Course
Bonus Resources
Marketing & Communications
Purchasing 4 Seasons of Reconciliation
Pre-Purchasing FAQs
Purchasing a SCORM
Setting Up Your Course
Government of New Brunswick Employees
Group Analysts
Learners
About the 4 Seasons of Reconciliation
Course FAQs
Certificates
Help! I have a course problem
Not to fear, Reconciliation Education is here! Read our troubleshooting guides to help you start, restart, or continue your course.
Logging In
How do I log into the course?
How do I start my course?
How can I get into (or back into) the course? Or why did I not receive my welcome email with link to start my learning?
I need access to my course
I need to reset my password.
I signed up for the course using a sign-up form. What happens now? When can I start my course?
Where do I go to log in to the course?
I signed up for the RBC free course campaign. Why can't I access the RBC course anymore?
I signed up for the course using a sign-up form. What happens now? When can I start my course?
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Progress & Tracking
Why is my course "In Progress" and not "Complete"?
Videos & Quizzes
The quiz is not displaying properly.
Certificates
Where is my certificate?
I need to prove to my instructor that I completed the post-secondary course, but I didn't receive a certificate
I completed the post-secondary course and I didn't receive a certificate.
After the Course
Seeking support: mental health & wellness resources
Where can I continue my learning?
