We can help you retrieve it - no sweat!
This article is for you if:
1. You completed a course with a URL starting as: info.reconciliationeducation.ca
(but NOT the URL: learn.reconciliationeducation.ca) and:
2. You are part of a College or University taking one of our post-secondary courses.
We have good news for you - as of June 1st, 2021, all of our post-secondary courses offer certificates to successful participants.
If you didn't receive a certificate after completing the post-secondary final quiz, it may be for one of these reasons:
- You misspelled your email address (this happens all the time!)
- Your final score was below the required 70% to pass the quiz (you can try the final quiz again, don't worry!)
- Your certificate went to your junk, spam, promotions, or quarantine folder
- You took the course from a tablet or phone
While this is a bummer, it's also a very easy fix! All you need to do is follow these simple steps.
1. Search for your original certificate email
If you'd like to search for the original email with your certificate, you can search using these keywords:
From: 4 Seasons of Reconciliation <email@example.com>
Subject: Congratulations! You Passed the Final Quiz!
Here's the text of the email.
Way to go! Congratulations on passing the 4 Seasons of Reconciliation Education Post-Secondary Final Quiz.
URL LINK to your personalized certificate
You didn't find an original email? No problem.
2. The next step is to add our certification email address as a contact in your email account address book to ensure that the next time around the email lands safely in your inbox.
Here's our contact info to add:
4 Seasons of Reconciliation
3. Once you've added us as a contact, take the final quiz again (and pass with a mark of 70% or over).
This should instantly send a new certificate to your inbox. Save your certificate to your device, and print out a copy for your wall or share it on LinkedIn!
This article did not apply to you? Looking for instructions on how to receive your certificate from a professional development course? Check out our other help articles here.