Whitelisting: how to ensure our emails do not land in your junk folder

Whitelisting key email addresses from 4 Seasons will ensure that all course communications make it safely into your inboxes and are not blocked by your internal firewalls.

👤 This article is for the main point of contact for a participating organization.

Please contact your IT team and have them whitelist the following email addresses:


Essentially, 'whitelisting' is the equivalent of adding us to your organization's approved contact list.
This step can help make for the smoothest possible launch. It also ensures that any responses to live chat or help requests sent from our learner care team in the future, will land safely with their recipients.
Once you've completed the whitelisting process, let us know so we can send you a test message from the system to help troubleshoot and test this step.

Don't have an IT department? Not to worry :) You probably also don't have firewalls triaging and blocking external vendor emails, or 'strangers' writing to your employees. If you're worried about learners receiving emails, you can always instruct them to add our email addresses as contacts in their accounts.