Help! My progress is not being marked complete.

Nothing is being marked complete and I can't advance in the course.

complete not complete

Generally, users who experience this issue need to click the ‘Complete & Continue’ button at the bottom of the page.

After your first slideshow – you will see directly below the slideshow a blue button that you can click on. It reads ‘Complete and Continue’. That is the button to look for at the end of each segment to ensure your progress is tracked.

complete and continue

Look for the above 'Complete & Continue' button in your course.

If you cannot see it, it may be one of the following issues:

1) Our course is best viewed from a computer, not a tablet or phone. If you are using a tablet or phone, please retry the course on a laptop or desktop computer.

2) If you are using Internet Explorer, please try Google Chrome or Firefox as your browser.

3) Ensure that your browser is not blocking media. Some browsers will block video plugins for unfamiliar sites, preventing the videos from playing.

4) Finally, close and restart your browser. Some browser applications, such as Firefox, will display issues with media files when they are not properly updated. Often, simply restarting the application is enough to fix this.

 

You might need to scroll down with your cursor to see the button.