eLearning is changing all the time, and it can be overwhelming at first glance. Check out our most asked questions about how the 4 Seasons of Reconciliation courses work.
👤 This article is for the main point of contact for a participating organization.
We know you have a lot of questions.
There's a lot to know and a lot to learn when it comes to picking an eLearning program, and moreso when it's a reconciliation program. Read on for our most frequently asked questions, and helpful links to further reading.
If you're not able to find an answer here, try searching our Knowledge Base (using the search bar above), or emailing our team.
How do we get users into the site?
This is the number 1 question we receive, and the answer depends on the format of course you have. For most course purchases, you'll be purchasing seats for your learners on Reconciliation Education's LMS (Learning Management System) and will send us lists of learners to process.
- Courses hosted on Reconciliation Education's LMS (Learning Management System, course portal): For courses hosted on our portal, you'll register your learners using a template form. For more information on other ways we can process registration, read more here.
- SCORM Courses: For SCORM courses, your organization controls access to the course. When an organization purchases a SCORM copy of the course, think of it like purchasing an installation CD for a piece of software. You're installing your own copy on your own system, and can enroll learners any time to that software using your LMS.
How do we know when users complete the course?
For courses hosted on Reconciliation Education's LMS, you'll have access to a Power User seat for a member of your team.
With this Power User access, you can use the Reporting features inside the LMS. This includes the ability to check in on learner progress and pull multiple types of reports (including custom ones!) at any time. Read more here about what a Power User can do.
Who enrolls users? Is there a link we send learners to start learning?
In most cases (excepting SCORM purchases), Reconciliation Education technicians will enroll your learners for you.
The general process looks like this:
- You download our registration form template
- You complete all 3 columns (first name, last name, email address) for each of your learners, one per row
- You share your list(s) with Reconciliation Education, who process this list into accounts at the time you dictate, or within 48 hours of receipt
- Each learner on the list receives a welcome email once their account has been processed and can begin the course immediately after receiving the email
Unfortunately, there is no way to simply "share a link to start" for learners. Each learner requires an account to complete the course, which requires registration. For more information on other ways we can collect your learner account information, read here.
Do we have to enroll all our users at once?
Not at all! You, as the administrator, have 1 contract year (from your contract date) to register the number of learners you purchased. You can register any number at any point during this year, in whatever breakup and schedule works best for your organization to use the seats.
We bought the course - what now?
Great question! Once all the paperwork is done and dusted (your contract, invoice, proof of payment, and relevant vendor forms), you'll be matched with a member of the Reconciliation Education Production Team to begin your course preparations. For purchases of more than 50 seats, you'll have the opportunity to customize your course for your learners.
If you've purchased the course recently but have not heard from a member of the Production Team, check in with our Finance Department to make sure that everything is in order. We use services like Xero and DocuSign to complete our paperwork, and sometimes those links and emails get rerouted to junk, spam, or quarantine and may have missed your inbox.
Do you offer in-person sessions? How do learners take the course?
The 4 Seasons of Reconciliation course is fully online, and learners can log in to their dedicated accounts to complete the course in as many sessions as they like, any time.
We do not currently offer in-person sessions.
If you're looking for a speaker event to accompany your launch, we recommend investigating local Indigenous leaders, organizations, and experts near you.